Frequently asked questions
Answers on products, payment, delivery and returns. Can't find yours? Our wellness team will help.
Products & authenticity
Are your products original?
Yes. Every product is sourced directly and guaranteed authentic.
What products do you sell?
Proteins, creatine, amino acids, pre-workouts, vitamins and minerals, beauty and skincare, wellness foods and snacks, and clothing and accessories such as shakers, bottles and activewear.
Which brands do you stock?
We stock MYPROTEIN, MYVITAMINS, Optimum Nutrition, Bio-Synergy, Cellucor, Isopure, Natures Aid, Swanson, Doctor's Best, CeraVe, Cetaphil, Dove, Garnier, FADEOUT and many more. See the full list under the Brands menu.
How do I check a product's expiry or best-before date?
Some product titles show the best-before date. For any other product, message us before ordering and we'll confirm it.
A product is sold out. When will it be back?
Contact us on WhatsApp or by phone and we'll tell you about restocks.
Ordering & payment
How do I place an order?
Order through our website, or contact our customer service team and they'll help you.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Discover, Shop Pay and Google Pay. Payment is made in full at checkout.
Can I pay in installments?
Yes. Pay in 3 installments with KOKO Pay. For example, a Rs 8,000 item becomes 3 payments of about Rs 2,666.
Do you offer discounts?
Yes. Customers get exclusive offers, there is a Clearances section, and you can enter a coupon code at checkout. Subscribe to our newsletter to hear about new offers.
Can you cancel or refuse my order?
We reserve the right to cancel or refuse any order at our discretion.
Delivery
Do you deliver island-wide?
Yes, we deliver across Sri Lanka.
How long does delivery take?
Up to 3-4 days at most. Times can vary because of circumstances outside our control.
Is shipping free?
Standard shipping is free on orders over LKR 10,000. Otherwise the cost is calculated at checkout, or you can estimate it in your cart.
Do you ship internationally?
You can estimate rates for other countries in your cart. For international orders, contact us first so we can confirm availability.
What if I entered the wrong delivery address?
Contact us as soon as possible. We can't be responsible for delays or non-delivery caused by incorrect or incomplete delivery details.
Returns & refunds
What is your return policy?
We may accept returns of unopened products within 7 days.
Who pays for return shipping?
The customer pays for return shipping.
How are refunds issued?
Refunds are at our discretion and are issued to the original payment method.
What if my order arrives damaged?
Contact us right away with photos and your order number so we can look into it.
Advice & support
I'm not sure which supplement suits my goals. Can you help?
Yes. We offer free wellness consultations by phone or online on +94 77 180 6004, and free beauty consultations on +94 77 666 1445.
Can I take multiple supplements together?
Many people do, but it depends on the products and your health. Ask our team, and talk to your doctor if you have a medical condition or take medication.
Are supplements suitable during pregnancy, for children, or with a medical condition?
Please check with your doctor before using any supplement in these cases.
Contact & company
How can I contact you?
Phone / WhatsApp: +94 77 881 5000
Email: hellomyvitamins@gmail.com
Address: No. 461, Yagamwela, Kuliyapitiya, 60200.
Who runs MYVITAMINS.LK?
MYVITAMINS.LK is run by UFORTUNES PVT LTD, founded in 2005 and incorporated in 2022.
Still have a question?
Message us on WhatsApp or email hellomyvitamins@gmail.com.